POLICIES & DOCUMENTS

Please use the tabs below to view information on policies and other documents. There are PDF links for you to view and download the full documents if required.

Bedroom Bookings
View our Terms & Conditions PDF

Wedding Bookings
View our Wedding Terms & Conditions PDF

Meetings & Events Bookings
View our Meetings & Events Terms & Conditions PDF

Spa Etiquette
To ensure we have a true understanding of your needs and to make your time with us as pleasurable as possible, we recommend you arrive at Oceana Day Spa 15 minutes prior to your scheduled appointment.

Spa Attire
Your modesty will be respected at all times; disposable underwear is available if desired.

Valuables
Oceana Day Spa and Oceana Hotels Group does not accept responsibility for any lost or stolen items.

Spa Ambience
Oceana Day Spa is a tranquil environment for everyone to enjoy. As a courtesy to our other guests, please switch off your mobile phone or place it in silent mode at all times within the spa.

Late Arrival
If you arrive late for an appointment, you will receive the best treatment possible within the remaining appointment time. It may be necessary to decrease your time with respect for the next appointment. Full treatment costs apply.

Cancellation Policy
We request you to let us know of any cancellations at least 24 hours in advance. Treatments & Spa Days cancelled with less than 24 hours notice will be charged in full.

Age Policy
No Children under 16 years are permitted in the Day Spa.

Parking
Parking is available on a first come first served basis. Alternative, inexpensive parking is also available on the Seafront.

Payments
All payments must be made directly to the Day Spa and can not be charged to room accounts.

General
We reserve the right to amend facilities and opening times without prior notice.